Provide you with a world-class smart car driving experience - making your journey safer, smarter, and more enjoyable

To improve the safety and convenience of the
driving experience, PORTABLECARPLAY has been engaged in the R&D, design, and
production of car audio and video since 2014, and is committed to
integrating cutting-edge technology into driving recorders and
automotive electronic products.

Focus on quality and innovation

As a leader in the automotive electronics
industry, 【PORTABLECARPLAY】has more than ten years of rich experience and
expertise. We are not only a manufacturer of smart electronic screens,
but also a leader in innovative technology. Under our unremitting
pursuit of quality and continuous exploration of innovation, our car
navigation system screen and driving recorder production lines came out.

Security starts with technology

Our core mission is to make driving safer and
more fun through technological innovation. 【PORTABLECARPLAY】car navigation
system screen is equipped with state-of-the-art features such as
emergency SOS calling, smart parking mode, and HD video recording. Our
products provide you with a world-class smart car driving experience
through precise GPS positioning technology and voice control functions.

Create a reliable travel companion

We understand the needs of drivers and are
committed to meeting those needs while constantly optimizing and
innovating. Our products undergo rigorous testing and inspection to
ensure that every user can enjoy a reliable, efficient, and intelligent
driving experience. Whether it's through updated speed libraries from
our dedicated team, or through continuously improving technology, we
strive to be drivers' trusted partners.

Service and Commitment

We not only provide high-quality products but
also provide comprehensive customer support. From customized development
to after-sales service, 【PORTABLECARPLAY】 guarantees to provide customers with
stable and timely supply, reliable quality, and sincere service. We
promise to provide 30-day unconditional returns and a 12-month warranty
and do our best to ensure that every detail can satisfy every customer.

Our dream is to create a trustworthy car
navigation system screen brand. Every step we take is to make your
journey safer, smarter, and more enjoyable. Feel free to contact us at
any time to start your journey with Portablecarplay.

How will the order be processed?
1.
Except for pre-orders, we will try our best to fulfill and ship all
paid orders within 2 working days. Orders placed on weekends or holidays
will be shipped the next business day.
2.
After shipment, we will send the tracking number to your email. You can
track the status of your order at any time through the tracking number
in the confirmation email. If you have any questions about your order,
please contact us and we will be at your service.

How do I track my order?
Once
you complete your purchase, we will provide you with your order number
(sent to you via email) within 1-2 business days. You can check the
logistics status of your order on the order tracking website. Logistics
website: https://t.17track.net; enter your order ID and click "Track" to
view the logistics status of your order.

All
our orders come with free shipping and we will cover all customs
clearance fees, duties and taxes at no cost to the customer.

Where do we ship?
We
have warehouses all over the world, and we will choose a warehouse
relatively close to you based on your country/region for delivery.

The countries where 【PORTABLECARPLAY】 can deliver are: United States, United
Kingdom, Germany, Canada, Australia, Austria, Belgium, Denmark, Greece,
Netherlands, Poland, Portugal, Sweden, France, Italy, Spain, New
Zealand, Switzerland, Singapore, Malaysia, Philippines, Japan, South
Korea, New Zealand and other countries and regions. We use reputable
express services such as Amazon Logistics/DHL Express, USPS, Canada Post
and other shipping methods.

Transportation time
Order processing time is 1-2 working days, estimated delivery time is 3-15 working days. 

Note:
Delivery time depends on the address specified on the order. In
addition, due to local policies, logistics transportation and other
irresistible factors, delivery may be delayed. Any delivery dates we
provide are only our best estimates. You can also calculate your
estimated delivery time by calculating your order's processing time
based on your local actual shipping policy.

How do I change my shipping address or cancel my order?
If
you need to change your address or cancel your order, please contact us
by email or phone within 24 hours of placing your order. We can change
your delivery address or cancel your order for you (see Returns and Refunds Policy) without any liability to you and we will issue you a full refund.

Note:

If you paid using PayPal, we will refund you the full amount.

If you pay by credit card, the bank will deduct our handling fee, so
we will deduct a 3.5% handling fee and refund the remaining amount to
you.

Typically, orders that have already been shipped (you have received a
tracking number or the order status has been completed) cannot be
canceled. After the package is shipped, if you refuse to receive it due
to force majeure, you must abide by the return and refund policy.

If
a package is returned to us because the address you provided is
incorrect or incomplete, we will contact you immediately to make
corrections and the package will be reshipped, but you will be charged
additional shipping charges.

If
the product you ordered is out of stock for any reason when you place
your order, we will contact you via email or phone within 1-2 days
(working days). We will let you know your estimated delivery time or if
you are willing to accept an exchange, and if you are not satisfied you
will have the right to cancel your order without liability and we will
provide you with a full refund.

What should I do if I don't receive a tracking number?
After
a successful transaction, you will be notified when your order has
shipped and a tracking number is provided, if you do not receive a
tracking number within 48 hours of completing your purchase, we ask that
you first check your email "Spam" file Clip and contact us.

contact us
If you have any questions, please contact us at portablecarplay@outlook.com and we will be happy to assist you.

At 【PORTABLECARPLAY】, we want you to be happy and satisfied every time you shop
with us. But if for any reason you are not satisfied, please feel free
to contact us (email: portablecarplay@outlook.com)

30 days no reason to refund

For any product purchased at 【PORTABLECARPLAY】, you can get a full refund or a
free replacement within 30 days of the date you receive the product.

How to return goods?

1.Contact our customer service (portablecarplay@outlook.com) and provide your order number, explain the reason for the refund, and obtain the return address.

2.Returned items must be new and in original packaging, with all original accessories and manuals.

3.Send the goods back to the warehouse address provided by customer
service, and provide the customer service with the courier tracking
number. After we receive the goods, we will refund the full amount to
your original account within 1-2 working days.

How to exchange goods?

1.Contact our customer service (portablecarplay@outlook.com) and provide your order number, explain the reason for the exchange, and obtain the return address.

2.Returned items must be new and in original packaging, with all original accessories and manuals.

3.Send the goods back to the warehouse address provided by customer
service, and provide the customer service with the courier tracking
number. When the warehouse receives your return, we will send you a
brand-new replacement product.

How to cancel an order?

Please contact us via email or phone within 24 hours of placing your
order. We can cancel your order for you without any liability to you and
we will provide you with a full refund.

Notice:

If you paid using PayPal, we will refund you the full amount.

If you pay by credit card, the bank will deduct a 3.5% handling fee and refund the remaining amount to you.

Typically, orders that have already been shipped (you have received a
tracking number or the order status has been completed) cannot be
canceled. If you still need to cancel. Please contact us after you
receive the goods, and we can provide you with a 30-day no-reason return
refund.

Return/Exchange Fees

In most cases, 【PORTABLECARPLAY】 will provide you with a prepaid return label if
the item is defective, damaged, or incorrect. If you return/exchange
items for any other reason, you will be responsible for the cost of
returning those items. If you need to exchange an item, we will send you
a brand-new replacement product after the warehouse receives your
return. 【PORTABLECARPLAY】 bears the cost of sending the replacement product at no
cost to the customer.

When will I receive my refund?

We will issue your refund as soon as our warehouse receives your
returned product. You will receive your refund within 1-2 business days,
and all refunds will be made back to the customer via the same method
as the purchase payment. Please pay attention to changes in your account
amount. If you have any questions, please feel free to contact us.

Can I still get a refund after 30 days?

After more than 30 days from the date of receipt of the product,
【PORTABLECARPLAY】 no longer supports returns and refunds without reason. But 【PORTABLECARPLAY】
can provide you with a 1-year free warranty.

If there is a product quality problem, you can still get our free
warranty service within one year. For more warranty information, please
see our Warranty Policy.

The final interpretation right belongs to 【PORTABLECARPLAY】.

Contact Us

If you have any questions, please contact us, and we will be happy to assist you.

30 days no reason to refund | 1 year free warranty

If you purchased a product from 【PORTABLECARPLAY】, the following warranty
applies. If you purchased from another retailer, we recommend that you
contact that retailer for warranty details.

30 days no reason to refund

Within 30 days from the date you receive your product: Get a full
refund or a free replacement. For any product purchased at 【PORTABLECARPLAY】, you
can get a full refund within 30 days of the date you receive the
product. In most cases, 【PORTABLECARPLAY】will provide you with a prepaid return
label if the item is defective, damaged, or incorrect. If you return
items for any other reason, you will be responsible for the cost of
returning those items.

If our product fails, we'll provide support and repair it for you
free of charge. If we cannot repair it, we will replace it with a
product of equal or greater value. 【PORTABLECARPLAY】 bears the cost of sending the
replacement product at no cost to the customer.

How do I replace the product?

After you communicate with our service team, 【PORTABLECARPLAY】 will provide a
prepaid return label within 24 hours for you to send your old device to
our warehouse. We will confirm with our warehouse that the product has
been returned before shipping your replacement. When the warehouse
receives your return, we will send you a brand-new replacement product.
Portablecarplay bears the cost of sending the replacement product at no cost to
the customer.

Refunds

Click to view the specific steps and refund time for returns and refunds

1-year free warranty

Portablecarplay provides a free warranty for your product within 12 months
from the date of receipt of the product. You can send us the faulty
product and we will repair it for you free of charge. If it exceeds 12
months, we will charge relevant warranty fees. (We provide free
maintenance services, but the cost of sending the faulty product to us
and the cost of shipping it out need to be borne by the customer.)

Warranty details

The warranty period is 1 year from the date you receive the product.

Replacement cameras are warranted for the remaining 1 year from the original purchase.

During the warranty period, Portablecarplay may, at its sole discretion,
repair or replace any defective product or component. At the same time,
Portablecarplay may also decide to use new or refurbished products or components
for repair or replacement.

If the product or the components contained therein are no longer
available, Portablecarplay may, at its sole discretion, replace the product with a
similar product having similar functionality.

The product only has the remaining warranty period remaining from
the date you receive the repaired product. The warranty period will not
be extended or expanded due to product repairs.

Warranty is limited to manufacturer's defects only. Defects do not include intentional or unintentional damage.

What situations are not covered by the warranty?

There is insufficient evidence to prove that the products purchased are from 【PORTABLECARPLAY】

Product lost or stolen

Items beyond the warranty period

Non-product quality-related issues (including but not limited to:
drops, extreme temperatures, water intrusion, and equipment
misoperation)

Not handled, stored, installed, tested, or used by any user guide, placement guide, or other instructions provided by 【PORTABLECARPLAY】;

Deliberately damaging or defacing the camera

Products repaired by third parties

Second-hand products

Acts of God, including but not limited to lightning, floods, tornadoes, earthquakes or hurricanes

This limited warranty does not cover consumable parts, including
batteries unless damage is caused by defects in materials or workmanship
of the product or software

How to apply for a warranty?

1: Send an email to our customer service (portablecarplay@gmail.com) and provide your order number.

2: Explain why the camera needs a warranty.

3: Send the goods back to the warehouse address provided by customer service, and provide us with the express tracking number.

4: After the warehouse receives your returned goods, wait for the
technicians to repair the products. We will resend the repaired product
to you. (Within 1-5 working days)

Warranty fee

We provide free maintenance services, but the cost of sending the
faulty product to us and the cost of shipping it out need to be borne by
the customer.

Contact us

If you have any questions, feel free to contact us and we will be happy to help you.